MealVersity Customer Privacy Policy

Entity: MealVersity Technologies Private Limited
CIN: U62099WB2025PTC284465
Effective Date: 1 August 2026
Last Updated: 1 August 2026
Registered Office: 59 Uttar Sithi Road, Barasat, Kazipara, North 24 Parganas – 700125, West Bengal, India
Contact: business@mealversity.com | +91 8900099783

Introduction

MealVersity ("MealVersity", "we", "us" or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how MealVersity Technologies Private Limited, having its registered office at 59 Uttar Sithi Road, Barasat, Kazipara, North 24 Parganas – 700125, West Bengal, India, collects, uses, stores, shares and protects your personal data when you use the MealVersity customer application, website, support services and food-delivery services (collectively, the "App").

1. Information We Collect

1.1 Account and Identity Information

We may collect:

Name
Primary and secondary mobile numbers
Email address
Profile photograph
Date of birth
Gender
Anniversary
OTP verification and account status information
Referral information

1.2 Address and Location Information

We may collect:

Current or approximate location
Precise latitude and longitude, with applicable permission
Saved delivery addresses
Address labels such as Home or Work
City, state and PIN code
Receiver's name and phone number
Delivery instructions

1.3 Order and Transaction Information

We may collect:

Cart items and add-ons
Restaurant and food-item details
Order instructions
Applied offers, gifts and coupons
Order amount and fee breakdown
Order, cancellation and delivery history
Invoices and transaction records
Refund and complaint records
COD eligibility and payment status

1.4 Payment Information

Online payments are processed through authorised payment providers such as Razorpay.

We may receive and retain:

Payment method and status
Payment gateway order ID
Payment or QR reference ID
Transaction amount
Refund reference and status
Payment verification information

Note: MealVersity does not directly collect or store complete card numbers, CVVs, UPI PINs, or banking passwords. Such sensitive payment credentials are handled by authorised payment providers.

1.5 Delivery and Tracking Information

We may collect:

Assigned delivery partner information
Order and rider location updates
Delivery timestamps and status
Contact and delivery attempts
Arrival and delivery confirmation
Failed-delivery or customer-refusal evidence
Delivery-related safety and dispute information

1.6 Support and Complaint Information

When you contact support, we may collect:

Support messages
Complaint descriptions
Call-request and contact-attempt records
Photographs, videos or other submitted evidence
Missing, damaged or incorrect-item reports
Food-quality or safety complaints
Refund requests and decisions
Support ticket status and resolution history

Notice: You should not upload unnecessary personal, financial or sensitive information as complaint evidence.

1.7 Device and Technical Information

We may collect:

Device type and operating system
App version and device name
Push-notification token
IP address
Session and authentication information
Application logs
Network and security events
Crash or diagnostic information
App interaction and analytics-session information

1.8 Derived Fraud and Risk Information

To protect customers, restaurants, riders and MealVersity, we may generate or process:

Order and cancellation patterns
Refund or complaint history
COD eligibility
Verified refusal records
Pending-charge records
Fraud and abuse indicators
Account-security risk information

Automated indicators shall not be the sole basis for rejecting a valid complaint or imposing a financial charge without appropriate human review.

2. How We Use Your Information

We may process personal data to:

Register, authenticate and maintain your account.
Verify your mobile number through OTP.
Determine whether your address is within an active service zone.
Show nearby restaurants and available services.
Process and fulfil your orders.
Share necessary order information with the selected restaurant and assigned delivery partner.
Calculate delivery distance, fees and estimated arrival time.
Provide live order and delivery tracking.
Process online and COD payments.
Generate invoices and transaction records.
Process cancellations, complaints and refunds.
Investigate missing, incorrect, damaged, unsafe or undelivered orders.
Detect and prevent fraud, payment abuse, coupon misuse and false complaints.
Determine COD availability and review verified refusal incidents.
Send essential OTPs, receipts, order updates, refund updates and security messages.
Provide customer support.
Improve application reliability, safety and performance.
Comply with tax, accounting, food-safety, consumer-protection and other legal obligations.
Establish, exercise or defend legal claims.
Send promotional communications only where permitted and where the required consent has been obtained.

3. Location Information

MealVersity may use location information for:

Checking service availability
Selecting and confirming delivery addresses
Calculating distance and delivery fees
Assigning a delivery partner
Navigation and routing
Calculating ETA
Providing live delivery tracking
Protecting customer and rider safety
Investigating delivery disputes

You may disable optional location access through your device settings. However, features that depend on location may become unavailable or less accurate. MealVersity will not use precise location for unrelated advertising without separate and valid consent.

4. How We Share Information

We may share limited personal data with the following recipients:

4.1 Restaurants

The selected restaurant may receive:

Customer or receiver name
Order information & relevant instructions
Delivery locality
Limited contact information where operationally necessary
Complaint information concerning that restaurant

Restaurants must not use customer information for independent marketing.

4.2 Delivery Partners

The assigned delivery partner may receive:

Customer or receiver name
Delivery address and location
Phone or masked contact facility
Order reference & delivery instructions
COD amount and payment status

Delivery partners must use this information only for delivery, safety and authorised support purposes.

4.3 Payment Providers

Payment and transaction information may be shared with Razorpay, banks, acquiring institutions and other authorised payment participants for:

Payment processing, verification, and reconciliation
Fraud prevention & chargebacks
Refund processing

4.4 Technology and Communication Providers

We may use service providers for:

Firebase push notifications
Mapbox mapping, navigation and routing
SMS, OTP, and Email delivery
Cloud hosting, databases & S3 media storage
Security, logging and technical support

4.5 Professional and Legal Recipients

Information may be shared with auditors, insurers, accountants, lawyers and professional advisers where reasonably required.

4.6 Government and Authorised Authorities

We may disclose information when required by law, court order or a valid request from an authorised government, law-enforcement, tax, food-safety or regulatory authority.

4.7 Business Restructuring

If MealVersity undergoes a merger, acquisition, financing or transfer of business, personal data may be transferred subject to appropriate confidentiality, notice and legal safeguards.

Note: MealVersity does not sell customer personal data in exchange for money.

5. Consent and Customer Choices

Where processing is based on consent:

The purpose will be explained before or when information is collected.
Consent will be obtained through an affirmative action (no pre-ticked boxes).
Optional marketing consent will be separated from essential service processing.
You may withdraw consent through account settings or by contacting us.

Withdrawal will not affect processing lawfully completed before withdrawal.

6. Marketing Communications

MealVersity may send offers and promotional messages only where legally permitted. You may opt out through:

The unsubscribe option in the message
Notification or communication settings
Customer support or privacy contact emails

Opting out of marketing will not stop essential OTPs, payment alerts, order updates, refund notices, security messages or service communications.

7. Data Retention

We retain personal data only for as long as necessary for the stated purpose or as required by applicable law.

Different retention periods apply to:

Account and authentication records
Saved addresses and location information
Orders, invoices, payment, and refund records
Tax and accounting records
Support tickets and complaint evidence
Food-safety incidents & fraud records
Security logs and device tokens

When data is no longer required, it will be securely deleted or irreversibly anonymised.

8. Your Privacy Rights

Subject to applicable law, you may request:

Information about the personal data being processed.
Correction of inaccurate or misleading data.
Completion of incomplete data.
Updating of outdated data.
Erasure of data that is no longer required.
Withdrawal of consent where consent is the processing basis.
Information about categories of organisations with which data has been shared.
Grievance redressal concerning the handling of personal data.

To submit a request, contact business@mealversity.com or use the in-app privacy controls.

9. Account Deletion

You may request account deletion through the app or customer support. After verifying the request, MealVersity will:

Disable account access
Remove or anonymise data that is no longer required
Remove active notification tokens
Retain only information required by law, fraud prevention, or financial recordkeeping

10. Data Security

MealVersity uses technical and organisational safeguards including:

Encryption during transmission (SSL/TLS)
OTP-based authentication & role-based permissions
Payment-signature verification
Security and audit logging
Backup and recovery procedures

11. Personal-Data Breaches

If a personal-data breach occurs, MealVersity will:

Investigate and contain the incident.
Assess the nature and possible impact.
Take reasonable remedial action.
Preserve required incident records.
Notify affected individuals and appropriate authorities when required by applicable law.

12. Children's Privacy

MealVersity is intended for individuals legally capable of entering into transactions. Users under 18 should use the service only with the involvement and valid consent of a parent or lawful guardian.

13. Third-Party Links and Services

The app may contain links to restaurant pages, payment providers, or maps. Their privacy practices are governed by their own policies.

14. International Data Processing

Where international technology providers process information outside India, MealVersity applies contractual and security safeguards required by Indian law.

15. Changes to This Policy

MealVersity may update this Privacy Policy when services, technology or legal requirements change. Material changes will display the revised effective date and notice of material changes.

16. Contact and Grievance Officer

For privacy questions, rights requests or complaints, contact:

Data Fiduciary: MealVersity Technologies Private Limited
Registered Address: 59 Uttar Sithi Road, Barasat, Kazipara, North 24 Parganas – 700125, West Bengal, India
Privacy & Support Email: business@mealversity.com
Customer Support Phone: +91 8900099783

Grievance Officer: Tarik Anowar
Designation: Founder, CEO & Director
Email: business@mealversity.com
Telephone: +91 8900099783

— End of Privacy Policy —

MealVersity Technologies Private Limited · CIN: U62099WB2025PTC284465