MealVersity Restaurant Partner Terms & Conditions

Entity: MealVersity Technologies Private Limited
CIN: U62099WB2025PTC284465
Version: 1.0
Effective Date: 01 August 2026
Last Updated: 01 August 2026
Registered Office: Brainware University Business Incubation Centre (BWU-BIC), Barasat, North 24 Parganas, West Bengal, India
Contact: business@mealversity.com | +91 8900099783

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1. MealVersity Platform

1. MealVersity provides a technology platform through which customers can discover restaurants, view menus, place orders, make payments, request delivery and access support.
2. MealVersity may also facilitate:
   • Payment collection;
   • Delivery-partner assignment;
   • Customer support;
   • Promotions;
   • Refund administration;
   • Restaurant settlement; and
   • Operational and performance reporting.
3. The exact commercial, invoicing, payment and delivery relationship will be determined by these Partner Terms and the applicable Commercial Schedule.
4. Unless expressly agreed otherwise, the Restaurant remains responsible for preparing and supplying the food ordered by customers.

2. Partner Eligibility

To become a MealVersity Restaurant Partner, you must:

1. Be legally capable of operating a food business.
2. Operate from an address within an active MealVersity service zone.
3. Hold all licences, registrations and approvals required for the business.
4. Maintain a valid FSSAI licence or registration.
5. Provide valid PAN, GSTIN and banking information where applicable.
6. Have authority to use the restaurant name, brand, menu, photographs and other submitted content.
7. Have suitable facilities, equipment and trained staff to prepare food safely.
8. Complete MealVersity's verification and approval process.

Submission of an application does not guarantee approval.

3. Registration and Verification

The Partner must provide accurate and complete:

• Owner and authorised-person details;
• Restaurant and legal business name;
• Mobile number and email address;
• Restaurant address and location coordinates;
• PAN;
• GSTIN, where applicable;
• FSSAI licence or registration;
• Bank details;
• Cancelled cheque or bank proof;
• Identity and address documents;
• Restaurant and kitchen photographs;
• Menu information;
• Operating hours; and
• Other information reasonably required for verification.

Both the registered mobile number and email address may require OTP verification.

MealVersity may:

• Verify documents with issuing authorities;
• Conduct physical or video verification;
• Request additional documents;
• Inspect the operating location;
• Approve the application;
• Reject the application with a reason; or
• Require corrections or additional verification.

4. Duplicate and Fraudulent Applications

1. The Partner must not submit multiple applications using the same or connected identity, phone, email, PAN, GSTIN, FSSAI licence, bank account or restaurant.
2. MealVersity may use security and duplicate-detection controls to identify related applications.
3. A rejected Partner may reapply after making genuine corrections.
4. Repeated applications without meaningful correction may be subject to a cooling-off period or manual review.
5. Forged documents, false identity, hidden ownership or fraudulent applications may result in permanent rejection, account termination and reporting to an authorised authority.

5. Approval and Activation

1. The Restaurant may not receive customer orders until MealVersity approves and activates the account.
2. Approval applies only to the verified:
   • Legal or authorised business;
   • Restaurant;
   • Operating address;
   • FSSAI details;
   • Bank account; and
   • Approved service zone.
3. Approval cannot be transferred to another business, owner or location without MealVersity's written approval.
4. Material changes in ownership, address, licence, bank details or business identity must be reported before the changes are used.

6. Account Security

1. The Partner must protect all passwords, OTPs, devices and account credentials.
2. Credentials must be used only by authorised staff.
3. The Partner is responsible for activity performed through its authorised account.
4. The Partner must immediately report suspected unauthorised access.
5. MealVersity may revoke sessions, require reverification or temporarily restrict access where a security risk exists.
6. The Partner must not access or attempt to access another restaurant's account, orders, menu, customer data, earnings or confidential information.

7. Licences and Legal Compliance

The Partner must continuously comply with:

• Food Safety and Standards Act and applicable FSSAI regulations;
• Consumer-protection requirements;
• GST, tax and invoicing obligations;
• Legal Metrology requirements where applicable;
• Packaging and labelling requirements;
• Local trade and municipal requirements;
• Labour and employment laws;
• Fire and premises-safety requirements; and
• Any other law applicable to the Restaurant.

The Partner must immediately notify MealVersity if any licence is:

• Expired;
• Suspended;
• Cancelled;
• Modified;
• Surrendered; or
• Subject to investigation.

MealVersity may suspend or delist a Restaurant that does not maintain required approvals.

8. Restaurant Information

The Partner must keep the following information accurate:

• Restaurant name;
• Address;
• Customer contact information;
• Operating hours;
• FSSAI number;
• Cuisine and category;
• Menu;
• Item availability;
• Preparation time;
• Packaging charges;
• Bank information; and
• Tax information.

The Partner must promptly update MealVersity when this information changes.

9. Menu and Catalogue

1. Menu names, descriptions, prices, categories and photographs must be accurate and not misleading.
2. The Partner must correctly identify vegetarian and non-vegetarian items.
3. Ingredient, allergen and dietary information must be provided accurately where required or supplied.
4. The Partner must have sufficient rights to use all uploaded images and content.
5. Out-of-stock items must be marked unavailable promptly.
6. The Partner must not list:
   • Prohibited food;
   • Unsafe or adulterated food;
   • Expired products;
   • Items that the Restaurant is not licensed to sell;
   • Misleading health claims; or
   • Items unavailable from the approved location.
7. New menu items and material changes may require catalogue review and approval.
8. MealVersity may reject, hide or remove inaccurate, unsafe, unlawful or misleading listings.

10. Pricing and Taxes

1. The Partner must provide accurate item, add-on and packaging prices.
2. Prices must include or separately identify applicable taxes according to law.
3. The Partner must not increase a confirmed order's price.
4. The Partner must not display a false discount by artificially increasing the regular price.
5. MealVersity may review unreasonable or inconsistent pricing.
6. Settlement will be calculated using the price and commercial terms recorded when the order was confirmed.
7. The Partner is responsible for its tax classification, tax reporting and legally required invoices unless the Commercial Schedule expressly assigns a function to MealVersity.
8. MealVersity may deduct or withhold taxes where legally required.

11. Commercial Terms

The Partner's commercial arrangement will be stated in a separate Commercial Schedule, including:

• Commission rate;
• Payment-processing charges;
• Delivery-related allocation;
• Promotional funding;
• Packaging revenue;
• Applicable taxes;
• Refund liability;
• Cancellation charges or penalties;
• Return-handling charges;
• Settlement cycle;
• Minimum payout amount;
• Withholding or reserve terms; and
• Other agreed fees.

MealVersity must not introduce an undisclosed financial deduction.

Material commercial changes will be notified according to applicable law and the agreed notice period.

12. Offers, Discounts and Cart Gifts

1. The Partner may create or participate in promotions permitted by MealVersity.
2. Every promotion must accurately state:
   • Eligible items;
   • Discount or gift;
   • Minimum order;
   • Validity period;
   • Usage limit;
   • Service area;
   • Funding responsibility; and
   • Other material restrictions.
3. Restaurant-funded offers will be reflected in Restaurant settlement.
4. The Partner must maintain sufficient stock for active promotions.
5. A confirmed promotion must be honoured.
6. The Partner must not run a misleading, unavailable or artificially priced offer.
7. MealVersity may pause or remove a promotion that is inaccurate, unsafe, technically defective or contrary to law.
8. Free promotional items have no separate cash value unless expressly stated.

13. Restaurant Availability

1. The Restaurant must configure accurate opening and closing times.
2. The Restaurant must remain online only when it can receive and fulfil orders.
3. Temporary closure, equipment failure or material stock shortage must be updated promptly.
4. MealVersity may temporarily mark the Restaurant offline for:
   • Repeated missed orders;
   • Excessive cancellations;
   • Operational failure;
   • Food-safety risk;
   • Invalid documentation;
   • Technical maintenance; or
   • Another reasonable safety or compliance reason.

14. Order Acceptance

1. The Partner must review each order within the displayed acceptance period.
2. Before accepting, the Partner must verify:
   • Item availability;
   • Quantity;
   • Add-ons;
   • Special instructions;
   • Promotional gifts; and
   • Preparation capacity.
3. Acceptance confirms that the Partner can prepare and supply the confirmed order.
4. The Partner must reject an order promptly if it cannot be fulfilled.
5. Repeatedly accepting and later cancelling orders may affect performance and may result in penalties or suspension.
6. An order must not be rejected or treated differently for an unlawful or discriminatory reason.

15. Preparation and Order Status

1. The Restaurant must prepare the exact confirmed items and quantities.
2. The Restaurant must not make a material substitution without customer approval.
3. The Partner must use the correct app status at each operational stage.
4. The Partner must not falsely:
   • Start preparation;
   • Mark an order ready;
   • Mark an order handed over; or
   • Report an item as unavailable.
5. Starting preparation ordinarily removes the customer's direct cancellation option.
6. The Partner must not start preparation prematurely solely to prevent customer cancellation.
7. The order should be marked ready only when it is fully prepared and packed for pickup.
8. Preparation times must be reasonable and accurately updated.

16. Food Quality and Safety

The Restaurant is responsible for:

• Food ingredients;
• Food preparation;
• Hygiene;
• Storage;
• Temperature control;
• Portion and quantity;
• Dietary classification;
• Allergen information provided by the Restaurant;
• Packaging;
• Labelling;
• Staff training; and
• Compliance with food-safety laws.

The Partner must:

1. Use safe and legally permitted ingredients.
2. Prevent contamination and cross-contamination.
3. Maintain clean facilities and equipment.
4. Apply proper pest control.
5. Monitor expiry and shelf life.
6. Use appropriate packaging.
7. Cooperate with food-safety investigations.
8. Immediately report a serious contamination or safety incident.

MealVersity may temporarily suspend affected items or the Restaurant during an urgent food-safety investigation.

17. Packaging

1. Packaging must reasonably protect food from leakage, tampering, contamination, crushing and temperature loss.
2. Vegetarian and non-vegetarian food must be separated where required.
3. All ordered items, add-ons, beverages and gifts must be included.
4. Legally required labels and Restaurant/FSSAI information must be displayed where applicable.
5. Any packaging charge must correspond to the disclosed packaging policy.
6. The Restaurant bears responsibility for verified loss caused by inadequate or incorrect packaging.

18. Rider Handover

1. The Restaurant must verify the assigned delivery partner and order reference.
2. The complete order must be handed to the correct delivery partner.
3. The Restaurant must not mark the order handed over before physical pickup.
4. Pickup and handover timestamps may be recorded.
5. The Restaurant must not demand unauthorised payment from a delivery partner.
6. Any pickup dispute must be reported immediately through authorised support.

19. Customer Cancellation

1. A customer may ordinarily cancel before preparation begins.
2. The Restaurant must stop preparation when a valid cancellation is received.
3. If preparation has already started, the cancellation may require support review.
4. MealVersity may use order timestamps and operational evidence to determine responsibility.
5. A valid early customer cancellation must not be treated as Restaurant fault.
6. Preparation started falsely or prematurely may result in Restaurant liability.

20. Restaurant Cancellation

1. The Restaurant may cancel before preparation for a genuine reason such as:
   • Item unavailability;
   • Equipment failure;
   • Safety concern;
   • Unexpected closure;
   • Inability to prepare; or
   • Material order error.
2. The correct cancellation reason must be recorded.
3. The Restaurant must not falsely blame the customer or delivery partner.
4. Unjustified Restaurant cancellation may result in:
   • Performance impact;
   • Customer-refund liability;
   • Contractual penalty;
   • Temporary offline status; or
   • Account review.
5. Deductions must be itemised and open to review or appeal.

21. Complaints and Evidence

The Restaurant must cooperate with complaints involving:

• Missing items;
• Wrong items;
• Short quantity;
• Bad quality;
• Cold or stale food;
• Damaged packaging;
• Foreign objects;
• Suspected contamination;
• Food not as described;
• Incorrect dietary classification; or
• Other Restaurant-related deficiencies.

The Partner may submit relevant:

• Preparation records;
• Packing evidence;
• Item photographs;
• Handover evidence;
• Stock information; or
• Other lawful evidence.

MealVersity should review customer, Restaurant and rider evidence before assigning final responsibility.

22. Refund Liability

1. Refund liability will be allocated according to the verified cause.
2. Liability may be assigned to the Restaurant, delivery partner, MealVersity, customer or multiple responsible parties.
3. Restaurant liability must be itemised and must not exceed the amount permitted by the Commercial Schedule and applicable law.
4. Item-level failure should normally result in item-level liability unless the entire order was affected.
5. MealVersity must not deduct the same refund or charge twice.
6. The Partner's statement should show:
   • Order ID;
   • Complaint reason;
   • Affected item;
   • Refund amount;
   • Liability allocation;
   • Decision status; and
   • Appeal route.
7. An unverified allegation should not be represented as confirmed Restaurant fault.

23. Refused Orders and Returns

1. Customer refusal must be verified before financial responsibility is assigned.
2. The Restaurant may be required to confirm whether returned food was received.
3. The Partner must record whether the returned package was:
   • Complete;
   • Incomplete;
   • Damaged;
   • Tampered with; or
   • Not received.
4. A disputed return may require photographic or other evidence.
5. Returned food must not be resold unless legally permitted and independently verified as safe.
6. Return charges or payouts must follow the Commercial Schedule.
7. Return-related financial entries must be separately visible in settlement records.

24. Earnings and Settlement

1. Settlement is based on confirmed transaction and adjustment records.
2. A settlement statement may contain:
   • Food and add-on revenue;
   • Packaging revenue;
   • Restaurant-funded promotions;
   • Commission;
   • Taxes;
   • Refund deductions;
   • Cancellation adjustments;
   • Return charges;
   • Previous adjustments; and
   • Net amount payable.
3. Payout will be made to the approved bank account according to the settlement cycle.
4. Incorrect or unverifiable bank details may delay settlement.
5. MealVersity may hold a genuinely disputed or legally required amount.
6. Undisputed earned settlement should not be withheld without contractual or legal grounds.
7. Duplicate deductions are prohibited.
8. Settlement disputes must be reported within 7 (seven) days after the statement becomes available.
9. MealVersity will provide a trackable support or dispute reference.

25. Customer Data and Privacy

1. Customer information is provided only for order preparation, delivery coordination, safety and support.
2. The Partner must not:
   • Contact customers for independent marketing;
   • Save customer numbers outside authorised systems;
   • Sell or share customer information;
   • Use customer addresses for unrelated purposes;
   • Publish customer information; or
   • Move customers to unauthorised off-platform transactions.
3. Access must be limited to authorised staff.
4. Printed customer information must be securely destroyed when no longer needed.
5. Suspected customer-data breaches must be reported to MealVersity immediately.
6. The Partner must comply with applicable data-protection requirements and MealVersity's Restaurant Partner Privacy Policy.

26. Confidentiality

Each party must protect the other party's confidential information, including:

• Commercial terms;
• Commission rates;
• Customer data;
• Security information;
• Non-public financial information;
• Business methods;
• Technical systems; and
• Investigation records.

Confidential information may be disclosed only:

• To authorised personnel who need it;
• To professional advisers under confidentiality;
• With written permission; or
• When required by law.

27. Intellectual Property

1. MealVersity owns or licenses its application, software, trademarks, designs and platform content.
2. These Partner Terms do not transfer ownership of MealVersity intellectual property.
3. The Partner grants MealVersity a non-exclusive licence to display and use the Restaurant's approved name, logo, menu, descriptions and images for:
   • Restaurant listing;
   • Order fulfilment;
   • Customer communication;
   • Platform promotion; and
   • Service operation.
4. The Partner confirms that submitted content does not infringe another person's rights.
5. The licence concerning Restaurant content ends after termination, except for historical transaction, legal and archival records.

28. Performance Monitoring

MealVersity may monitor:

• Acceptance rate;
• Missed orders;
• Preparation time;
• Ready-on-time performance;
• Restaurant cancellations;
• Item availability;
• Packing accuracy;
• Verified complaints;
• Refund responsibility; and
• Compliance status.

Performance calculations should distinguish Restaurant fault from customer, rider and platform fault.

The Partner may request review of materially incorrect performance records.

29. Prohibited Conduct

The Partner must not:

1. Submit fraudulent documents.
2. Operate from an unapproved location.
3. Sell prohibited or unsafe food.
4. Create fake orders or customer accounts.
5. Manipulate prices, orders, ratings or performance.
6. Abuse coupons or promotions.
7. Divert customers to off-platform transactions.
8. Demand unauthorised payments.
9. Misuse customer information.
10. Harass customers, riders or support personnel.
11. Discriminate unlawfully.
12. Manipulate timestamps or order statuses.
13. Hide a serious food-safety incident.
14. Interfere with MealVersity systems or security.

30. Suspension

MealVersity may suspend all or part of the Restaurant account for:

• Invalid or expired documents;
• Food-safety risk;
• Fraud investigation;
• Repeated unjustified cancellations;
• Persistent fulfilment failure;
• Customer-data misuse;
• Payment manipulation;
• Prohibited products;
• Abusive conduct; or
• Material breach of these Partner Terms.

Except where urgent action is required for safety, fraud or law, MealVersity should provide:

• Reason for suspension;
• Incident or evidence reference;
• Corrective action required;
• Suspension duration where applicable; and
• Appeal or review route.

31. Termination

Either party may terminate the partnership according to the notice period in the Commercial Schedule.

MealVersity may terminate immediately for:

• Fraudulent identity or documents;
• Serious food-safety violation;
• Loss of required licence;
• Customer-data misuse;
• Illegal activity;
• Repeated material breach; or
• Conduct creating serious customer or platform risk.

After termination:

1. The Restaurant must stop using the Partner App.
2. Pending customer orders must be completed or safely cancelled.
3. Undisputed settlement will be processed subject to lawful deductions and holds.
4. Confidentiality, privacy, intellectual-property, tax, liability and dispute provisions that must logically survive will remain effective.
5. MealVersity may retain transaction and compliance records where legally necessary.

32. Indemnity

Subject to applicable law, the Partner will be responsible for losses, claims or penalties resulting from:

• Unsafe, adulterated or unlawful food;
• Restaurant negligence or misconduct;
• Incorrect menu or allergen information;
• Breach of food-safety law;
• Tax or licence non-compliance;
• Intellectual-property infringement by Partner content;
• Misuse of customer information; or
• Material breach of these Partner Terms.

The indemnity applies only to loss reasonably connected to the responsible party's act or omission and includes appropriate notice and defence procedures.

33. Limitation of Liability

Neither party will be liable for indirect or consequential loss except where such limitation is prohibited by law.

The agreed liability cap does not exclude or improperly limit liability for:

• Fraud;
• Wilful misconduct;
• Personal injury or food-safety harm;
• Confidentiality breach;
• Personal-data breach;
• Intellectual-property infringement;
• Unpaid settlement; or
• Liability that cannot legally be limited.

Except as set out above, each party's aggregate liability under these Partner Terms in any 12-month period is limited to the total commission paid or payable by the Restaurant to MealVersity in that period, unless a different cap is set out in the Commercial Schedule.

34. Insurance

The Partner must maintain insurance required by law and any reasonable insurance specified in the Commercial Schedule.

MealVersity may request evidence of current insurance coverage.

35. Force Majeure

Neither party will be responsible for delay caused by events beyond reasonable control, including natural disasters, severe weather, government restrictions, widespread network failure, civil disturbance or public emergency.

The affected party must:

• Notify the other party where reasonably possible;
• Take reasonable steps to reduce the impact; and
• Resume performance when safe and practical.

Force majeure does not remove obligations concerning earned settlement, accepted refunds, confidentiality, data security or statutory rights.

36. Notices and Changes

1. MealVersity may send operational and legal notices through the Partner App, registered email, SMS or another authorised method.
2. The Partner must keep contact details current.
3. MealVersity may update these Partner Terms for legal, security, technical or commercial reasons.
4. Material changes will be notified before taking effect where required.
5. Changes will not retrospectively alter completed-order financial terms.
6. Fresh acceptance may be required for a material change.

37. Dispute Resolution

The parties should first attempt to resolve disputes through Partner Support.

Partner Support Email: partnersupport@mealversity.com

Partner Support Number: [Phone Number to be confirmed]

Escalation Officer: [Name and Designation to be confirmed]

Escalation Email: escalations@mealversity.com

If a dispute is not resolved internally within 30 (thirty) days, it will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by MealVersity, with the seat and venue of arbitration at Kolkata, West Bengal, and the proceedings conducted in English.

Nothing in these Partner Terms removes any remedy that cannot lawfully be waived.

38. Governing Law and Jurisdiction

These Partner Terms are governed by the laws of India.

Subject to the dispute-resolution clause above, courts at Kolkata, West Bengal will have exclusive jurisdiction.

39. General Provisions

1. These Partner Terms and the Commercial Schedule form the complete agreement concerning the Restaurant's use of the Partner platform.
2. If the Commercial Schedule conflicts with these Partner Terms on a commercial matter, the Commercial Schedule will control for that matter.
3. If any provision is unenforceable, the remaining provisions will continue.
4. Failure to enforce a provision once does not waive future enforcement.
5. The Partner may not transfer the agreement without MealVersity's written approval.
6. MealVersity may assign the agreement as part of a lawful merger, restructuring or business transfer with appropriate notice.
7. Nothing creates an employment relationship between MealVersity and the Restaurant or its staff.

40. Acceptance

By submitting the Restaurant application or selecting “I Agree”, the Partner confirms that:

• The authorised person has read these Partner Terms;
• The submitted information is genuine;
• The Partner agrees to comply with these Partner Terms;
• The Partner accepts the applicable Commercial Schedule; and
• The Partner consents to electronic records and communications.

MealVersity Technologies Private Limited

Registered Office: Brainware University Business Incubation Centre (BWU-BIC), Barasat, North 24 Parganas, West Bengal, India | CIN: U62099WB2025PTC284465